How Good Are Your People Skills?

Good people skills are a must to a successful leader/manager. Consider the wide range of (your) tasks that rely on your people skills:

1. Coaching and developing employees
2. Leading and inspiring employees
3. Encouraging and motivating employees
4. Supporting employees & peers
5. Setting an example/modeling desired behavior
6. Developing beneficial relationships
7. Utilizing available talent

These are just the tip of the iceberg. Surely, you can add to the above list.

When was the last time that you assessed your people skills? Do you know where to begin such an assessment? Think about you behavior around others. Are people open and trusting with you, or are they reserved and seem fearful/mistrustful of you? Are you available to others and willing to listen to them and answer their questions frankly and honestly? Such simple questions can provide a good appraisal of your people skills.

This kind of assessment is even more important during tough economic times. Do your employees know that you value and appreciate them? Are they stressed and stretched to the max? If so, do you encourage them to rest and re-charge? Are their talents aligned with their tasks and projects? Limited resources and reduced numbers of employees make it crucial for us to work efficiently and utilize the available talent to the max. This also means maximizing our own talents and focusing on self-improvement. Take the time to consider your people skills. No matter how good they may be, there’s always room for improvement. The better your people skills, the better your relationships, and ultimately the better the results of all of your efforts.

The Art of Listening

How good a listener are you? If you’re the boss, you may be thinking that others are supposed to listen to you, right? Well sure, but that’s only part of the equation. How important is it that you listen and do it well? As a leader/manager, you have the great responsibility of not only listening, but also actually hearing others. This may mean listening to your employees, your colleagues, your supervisor, and your customers. It means hearing the words, the messages, and any hidden meanings.

Being a good listener can benefit you in so many ways. Listening to others can provide you with the opportunity to receive valuable feedback and great ideas. It can also invite others to share with you promoting open communications and the exchange of ideas. As a good listener you will model the way and set a good example for others.

While at a first glance listening may not seem as important as the mountain of other responsibilities that you face each day, it can prove to be detrimental if neglected. There’s an old adage that tells us that having two ears and one mouth means that we should listen trice as much as we speak. Clearly there’s a great deal of wisdom in those words.

So how good a listener are you? Take some time this week to consider your listening style, habits, and effectiveness.

Goals For Your Employees

Although the beginning of a year (whether fiscal or calendar) tends to correspond with the creation of a variety of new goals, you don’t have to wait until new year to set goals. Your company most likely reviews/updates its business plan annually, and you probably have renewed business goals for which you’re responsible. The completion of at least some of those goals depends on the work done by others. It’s your responsibility as a successful leader/manager to work with your employees to develop their goals within the business setting. It’s crucial that your employees understand what you expect and what is required of them.

Goal setting should be part of the coaching and developing of each employee. Encourage your employees to create business goals of their own, then combine their ideas with goals that you and the company have for each employee. Getting your employees involved like this increases the sense of ownership and therefore the likelihood of successful goal completion.

Make sure that the goals are achievable, the desired outcome is clearly defined, and that progress is measured. Large-scale goals will have a better chance of success if they’re broken down into smaller, more achievable goals/parts. Review each employee’s progress regularly and correct course of action as necessary. Help each employee to learn from his mistakes, and recognize and celebrate his victories. Finally, remember to set an example and lead the way.