Tuesday, October 27, 2009

Expectations

If a coach prescribes to the assumption that individuals are inherently motivated and want to do great work, what does the work environment look like? What impact does that assumption have on the organization, follower, and leader?

Our assumptions create expectations. Those expectations often turn into self-fulfilling prophecies. When management believes that people are inherently motivated and want to do good work, they will project these beliefs and corresponding expectations to others. It will be conveyed in actions, attitudes, and other non-verbal communications. Employees who experience a positive attitude toward them and know the management’s expectations are most likely going to respond favorably. They will be encouraged to live up to management’s expectations. This kind of atmosphere creates a positive environment for everyone. Leaders may find it easier to be more effective at their jobs. Knowing that people are going to respond well to them may offer a kind of a boost in their confidence.

Consider your own expectations of those around you. Do you think of your employees as hard working and wanting to succeed? Or do you waste time and energy treating them like criminals, expecting that they’ll take advantage of you the moment you turn your back on them? It’s true that you may encounter such individuals at some point regardless of your expectations, but those will be few and far between. It’s more productive to focus on expectations that will motivate others to work hard and succeed.