As a leader/manager, there are times when you have to deal with issues. Having to discuss problems or discipline an employee can be difficult and uncomfortable. Consider that as awkward as that can be for you, it’s most likely even more difficult for the employee. Although experiences may differ depending on the seriousness of the situation and the personalities involved, there are some basic rules that leader/managers follow. These simple dos and don’ts will make dealing with problems easier.
DO:
• Show respect to all parties involved – treat people as adults & professionals
• Take on a non-threatening approach
• Give the opportunity for all sides to be heard
• Show support & be part of a solution
• Encourage cooperation
DON’T:
• Scold, embarrass, or humiliate others
• Discuss problems in front of other employees (unless they’re directly involved)
• Threaten or try to intimidate
• Assume
• Play games
• Blame/point fingers
Even though these are such simple guidelines, time and again managers get caught up in the situation, the emotions, or their own power. Consider how you’d like to be treated. Keep in mind that what you do and how you conduct yourself will not only affect the situation at hand, but your relationship with your employees as well. It’s your job as the leader/manager to always put your best foot forward regardless of the situation, so pay attention to your actions, your words, and your body language. Finally, make each shortcoming/mistake an opportunity for improvement.
